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Owned and operated by PUL ENTERPRISES LLC, we treat every question like it came from a friend around the fire.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit runs 5 to 8 business days after that. You will receive a tracking number by email once your order ships so you can follow it every step of the way.
How do I track my order?
Once your order ships, we send a confirmation email with a tracking link. If you have not received it within a few business days, check your spam folder or drop us a line and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard setup, check our Return Policy page for full details on how to start the process.
Can I exchange an item for a different one?
We are happy to help with exchanges within the return window. Reach out to us with your order number and what you would like instead, and we will walk you through the next steps.
Do your fire tables use propane or natural gas?
Fuel type varies by model and brand. Each product page lists the compatible fuel source, and many fire tables include conversion options. Check the specifications or ask us if you need help matching one to your patio setup.
How do I choose the right patio furniture set for my space?
Start with the size of your deck or patio and how many people you typically gather with. Our product pages include dimensions and seating capacity, and you can always reach out for a personal recommendation based on your space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most emails are answered within 24 hours so you spend less time waiting and more time outside.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your gathering space?
